GuideHow toSmart CRMMarketing Hub

HubSpot Account Cleanup: schedule removal of unused emails, pages, segments and records

Account Cleanup runs every month once it is on. Read the criteria before you switch it on.

Subscription
Available assets depend on your subscription
Permissions
Super Admin
Time
6 min · Intermediate
Last verified

Short answer

Account Cleanup removes unused assets on a schedule. Once on, it runs on the first of each month. Draft blog posts and pages are archived, never deleted. Draft marketing emails not used in workflows, old unused segments, turned-off workflows and unused reports are deleted, with restore windows of 90 days (14 for reports). In my demo portal a banner says marketing email archival has been replaced by deletion, and deletion was set to off until you enable it.

1. The page

Go to Settings > Account Cleanup. The Cleanup & Revert tab lists each asset or record type and whether cleanup is configured.

Account Cleanup page with a banner about marketing email deletion, Cleanup and Revert tab, and object list
The marketing email change (1), Cleanup & Revert (2), and types to set up (3).

2. What happens to each type

  • Blog posts, landing pages, website pages: drafts with no scheduled publish date, older than your cutoff, are archived.
  • Marketing emails: drafts, not scheduled, not referenced in workflows, older than your cutoff, are deleted. Restorable for 90 days.
  • Segments: older than your cutoff and not referenced in other tools. Deleted, 90 days to restore.
  • Workflows: turned off and older than your cutoff. Deleted, 90 days to restore.
  • Reports: not modified within your cutoff and not in dashboards or scheduled emails. Deleted, 14 days to restore.
  • Deals and other records: last modified before your cutoff. Deleted, 90 days to restore.

3. Before switching it on

Export or back up first, set the cutoff longer than you think, and check that templates you clone from are not drafts that will vanish. For automatic contact deletion, see deleting inactive contacts automatically.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam