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Call recording in HubSpot is on by default: consent and exemptions

HubSpot records calls unless you turn it off or add exemptions. Getting consent is your team's responsibility.

Subscription
Calling tiers vary
Permissions
Super Admin or calling settings access
Time
4 min · Intermediate
Last verified

Short answer

HubSpot's KB says recording and transcription are on by default, so all inbound and outbound calls are recorded unless you turn recording off or add exceptions, and it is your users' responsibility to get consent. In Settings > Calling > Call Configurations, Call recording has Record inbound calls and Record outbound calls, each with exemptions by country, phone number or user.

1. The settings

My demo portal has call recording and transcription switched on.

Call Configurations with a Recording and transcription legal notice, Call recording switch, inbound and outbound recording checkboxes and exemption buttons
The legal notice (1), call recording (2), and exemptions (3).

2. Transcripts

Conversation Intelligence transcribes calls for users with a Sales or Service seat.

3. Related

Teams phone recordings and notetaker settings.

Sources

New field notes by email

One email when a new article publishes.

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