Quick tipHow toSales HubService Hub

Block phone numbers in HubSpot calling

A number keeps calling your reps, or should never be dialed. HubSpot calling has a block list for that.

Subscription
Accounts using HubSpot calling
Permissions
Account settings access
Time
3 min · Beginner
Last verified

Short answer

In Settings, Calling, Blocked Numbers List, click Add number, choose the country, and enter the number. The page says it blocks the number for inbound and outbound calling, changes can take up to five minutes, and the list does not include any national Do Not Call registries. Remove a number by hovering and clicking Remove.

1. The list

Open Blocked Numbers List.

Blocked Numbers List settings with the description and the Add number button highlighted
The description (1) and Add number (2).

2. What it does and does not do

  • Blocks the number for inbound and outbound calls made through HubSpot calling.
  • Changes can take up to five minutes.
  • It is not a Do Not Call registry check. Your own compliance process still applies.
  • Calls placed outside HubSpot are not affected.

Calling has other settings under Call Setup, including requiring a call outcome. See call and meeting outcomes.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam