Quick tipHow toSmart CRM

Change the email address you log in with

Only you can change your own login email.

Subscription
All tiers
Permissions
Your own user
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: only you can change your own login email; Super Admins and HubSpot Support can't change it directly. One email address can be the login for only one HubSpot user. With SCIM on, change it in your identity provider. If you only sign in with Google, reset your password first.

1. The Security tab

Preferences in my demo portal, email blurred.

User preferences Security tab with Email address and Edit email address
Email address and Edit email address (1).

2. Leaving a company

A departing user's records stay; an admin removes or reassigns the user.

3. Related

Locked out by 2FA.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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