Quick tipHow toService HubSales Hub

Connect a shared mailbox like sales@ or support@

Shared addresses are team email channels, not personal inboxes.

Subscription
Check your inbox tier
Permissions
Inbox settings access
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's KB: a team email channel lets your team view and reply to emails sent to a shared address. You can connect Gmail, Office 365, or set up hosted email. All emails to it are visible to users with inbox access. A team address can be used only once, and not also as an individual connected inbox.

1. Channels

Inbox channels in my demo portal.

Inboxes settings with the admin banner and the channels table highlighted
Admin banner (1) and channels (2).

2. Fallback

See channels and fallback email.

3. Related

Personal inboxes.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam