Quick tipHow toSales Hub

Turn on connected inbox automation

Only new emails are scanned.

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Connected inbox user
Time
2 min · Intermediate
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Short answer

HubSpot's KB: inbox automation uses AI on email bodies, signatures and metadata, for example to fill contact properties like name and phone. Only new emails are scanned, not past ones.

1. In HubSpot

The relevant screen in my demo portal.

Personal Email preferences with Connect email account, Add email alias, and Manage email signatures highlighted
Connect email account (1), Add email alias (2), and Manage email signatures (3).

2. Worth knowing

Review captured values for a week after turning it on.

3. Related

Connected inboxes.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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