Quick tipDeveloperService Hub

Connect a custom channel to the inbox

Needs a public app from the marketplace.

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Time
2 min · Advanced
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Short answer

HubSpot's KB: custom channels bridge an external messaging service and HubSpot. Install your app from the marketplace and connect it in the inbox; Super Admin is required. Messages also log on the contact record.

1. In HubSpot

The relevant screen in my demo portal.

Inboxes settings with the admin banner and the channels table highlighted
Admin banner (1) and channels (2).

2. Worth knowing

Help desk has its own custom channel steps.

3. Related

Inbox channels.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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