Quick tipGotchaSales Hub

Turn off one-to-one email tracking

Existing data stays.

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Short answer

HubSpot's KB: turning off tracking stops new opens and clicks being recorded; existing data remains. Users see an alert when sending. Attachment logging is a separate setting.

1. In HubSpot

The relevant screen in my demo portal.

Email settings Tracking tab with the consent note, the Track email opens toggle, and the Track clicks toggle highlighted
The consent note (1), Track email opens (2), and Track clicks (3).

2. Worth knowing

Tell reps first; their open alerts stop.

3. Related

Tracking consent.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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