Quick tipGotchaCommerce Hub

Credit memos, voids and refunds on HubSpot invoices

Paid invoice: refund or credit memo, not void.

Subscription
HubSpot payments needs Starter and up; Stripe works on all tiers
Permissions
Invoice permissions
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's KB: you can't void invoices with payments made against them; refund the payment instead. A credit memo is associated with an invoice when you apply it. Invoices tied to a credit memo, online payment or subscription can't be deleted; with a manual payment, delete the payment first.

1. Payments

Payment setup in my demo portal.

Payment Links list with Set up online payments link and Create a payment link button
Set up online payments (1) and Create a payment link (2).

2. Templates

See invoice presets.

3. Related

Xero.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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