Quick tipGotchaSmart CRM

Log in as another user

30-minute sessions, all logged.

Subscription
All tiers
Permissions
Super Admin
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: needs 2FA on the account. You can't log in as Super Admins or users with billing permissions, or users who haven't accepted their invite. Sessions last 30 minutes, and actions are logged.

1. In HubSpot

The relevant screen in my demo portal.

Users and Teams settings with Users, Seats, Teams, Permission sets and Presets tabs
The tabs that matter here (1).

2. Worth knowing

Tell the user first, since actions show in their log.

3. Related

Login sessions and the audit log.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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