Quick tipFix itSales Hub

Office 365 add-in won't install or connect

GoDaddy Office 365 isn't supported.

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2 min · Intermediate
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Short answer

HubSpot's KB: Outlook from the Microsoft Store isn't compatible; use Click-to-run. Office 365 from GoDaddy doesn't support third-party apps. A connect loop usually means an alias; only the primary address connects.

1. In HubSpot

The relevant screen in my demo portal.

Personal Email preferences with Connect email account, Add email alias, and Manage email signatures highlighted
Connect email account (1), Add email alias (2), and Manage email signatures (3).

2. Worth knowing

If the add-in stays grayed out in both ribbons, the issue is in Outlook itself.

3. Related

Admin consent and add-in sales tools.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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