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Outlook desktop add-in settings

It's in maintenance mode.

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Short answer

HubSpot's KB: the Outlook desktop add-in is in maintenance mode; HubSpot recommends the Office 365 add-in. With data privacy on, it won't track opens and clicks without a lawful basis.

1. In HubSpot

The relevant screen in my demo portal.

Email log and track settings with Allow all users to log email attachments and Apply Default Log setting for all users - Sales Extension Only
Attachment logging (1) and the extension default (2).

2. Worth knowing

New setups should start with the Office 365 add-in.

3. Related

Outlook add-in setup.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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