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Outlook crashes after installing HubSpot Sales

Start by closing every Outlook instance.

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2 min · Intermediate
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Short answer

HubSpot's KB covers Outlook desktop crashing with the HubSpot Sales add-in installed, starting with closing all instances of Outlook. A related KB covers the install error 'an application with the same identity is already installed'.

1. In HubSpot

The relevant screen in my demo portal.

Email log and track settings with Allow all users to log email attachments and Apply Default Log setting for all users - Sales Extension Only
Attachment logging (1) and the extension default (2).

2. Worth knowing

Follow the KB steps in order before reinstalling.

3. Related

Outlook add-in setup.

Sources

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One email when a new article publishes.

Still stuck?

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