Quick tipHow toService Hub

Send and reply from the conversations inbox

Missing emails may be in Office 365 junk.

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Short answer

HubSpot's KB: after connecting a team email, send from the inbox. If incoming email is missing, check Office 365 junk or spam. With Slack connected, reply to some channels from Slack.

1. In HubSpot

The relevant screen in my demo portal.

Inboxes settings with the admin banner and the channels table highlighted
Admin banner (1) and channels (2).

2. Worth knowing

The mobile app has its own replying flow.

3. Related

Inbox channels.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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