Quick tipGotchaMarketing Hub

Resubscribe a contact who opted out of marketing email

You can resubscribe someone you unsubscribed. Someone who unsubscribed themselves needs to opt back in.

Subscription
All tiers
Permissions
Contact edit access
Time
4 min · Intermediate
Last verified

Short answer

HubSpot's KB says you can manually resubscribe an opted-out contact if you provide a legal basis and explanation. The Manage communication subscription workflow action cannot resubscribe contacts who opted out themselves, only ones unsubscribed by your team. Opted-out contacts still get one-to-one and transactional emails. The Resubscription email setting lets unsubscribed contacts opt themselves back in.

1. Subscription settings

Email subscription settings in my demo portal:

Email settings Subscriptions tab with subscription preferences page template
Subscriptions (1) and the preferences page (2).

2. The resubscription email

It is off in my demo portal until an email is published.

Resubscription email setting switched off with a Publish email link
Resubscription email (1).

3. Related

Opting out a contact and subscription types.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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