Quick tipFix itSales Hub

Duplicates between Salesforce and HubSpot

Email address is the match key.

Subscription
Professional or Enterprise
Permissions
Salesforce integration settings
Time
2 min · Advanced
Last verified

Short answer

HubSpot's KB: HubSpot matches Salesforce leads and contacts by email. When merging in Salesforce, keep the record currently syncing as primary. Use Salesforce Selective Sync to keep duplicates out.

1. In HubSpot

The relevant screen in my demo portal.

Connected Apps page with a Needs attention panel showing disconnected apps and the My Apps list
Needs attention (1) and installed apps (2).

2. Worth knowing

Check which record syncs before any merge.

3. Related

Account sync and sync errors.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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