Quick tipGotchaSales Hub

Out-of-office replies and sequences: when contacts stay enrolled

Most out-of-office replies don't stop a sequence. Some do.

Subscription
Sales Hub or Service Hub Professional or Enterprise
Permissions
Sequences access
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's KB: if the reply setting is on, a reply unenrolls the contact, but in most cases out-of-office replies will not, because the tool detects certain automated replies from the server's response code. A known exception: Gmail out-of-office replies sent to Outlook inboxes aren't recognized, so those contacts are unenrolled. Unenrolling stops future steps but does not undo emails already sent.

1. Sequences

My demo portal's sequences tool.

Sequences start screen
Sequences (1).

2. After a big send

Filter recently unenrolled contacts and re-enroll any that only sent an auto-reply.

3. Related

Sequence settings and unenrollment.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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