Quick tipGotchaService Hub

Ticket categories and sub-categories

The default Category property needs Service Hub Enterprise.

Subscription
Service Hub Enterprise for the default Category property
Permissions
Property settings access
Time
3 min · Beginner
Last verified

Short answer

HubSpot's default ticket properties list: the Category and Language properties need Service Hub Enterprise. For sub-categories, conditional property options can show different values based on another dropdown.

1. Ticket settings

Ticket pipelines in my demo portal.

Ticket pipelines overview with the Ticket Tags tab and the pipeline count highlighted
Ticket Tags (1) and the pipeline count (2).

2. Dependent dropdowns

See conditional property logic.

3. Related

Required fields on create.

Sources

New field notes by email

One email when a new article publishes.

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