Quick tipHow toService Hub

Get notified about new or assigned tickets

Each user picks their own channels per notification type.

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Short answer

HubSpot's KB: each notification type can be set per channel, for example desktop pop-ups for new assigned conversations. Users get no more than 1,000 email notifications a day per address; extras are dropped. Default system notification templates can't be customized, and unsubscribing from one turns that type off.

1. Notification settings

Notifications in my demo portal.

Notifications settings with Set channel defaults, the channel columns, and Turn off all topics highlighted
Set channel defaults (1), the channel columns (2), and Turn off all topics (3).

2. Customer emails

To email the customer, use a ticket workflow.

3. Related

Slack notifications.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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