Quick tipGotchaMarketing HubService Hub

WhatsApp subscription statuses

Old statuses migrated to Marketing.

Subscription
Professional or Enterprise
Permissions
Contact access
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: All WhatsApp Notifications statuses carried over to Marketing and Transactional types. Workflows and lists were updated to WhatsApp Marketing.

1. In HubSpot

The relevant screen in my demo portal.

WhatsApp settings with Phone numbers, Usage and limits, and Tools tabs and a Connect a WhatsApp phone number button
The tabs (1) and Connect a WhatsApp phone number (2).

2. Worth knowing

HubSpot checks the marketing status on template sends.

3. Related

WhatsApp in HubSpot.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam