Quick tipHow toMarketing HubSales Hub

Find and fix workflow errors

Some errors retry; others need a setup change.

Subscription
Professional or Enterprise
Permissions
Workflows access
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: errors come from either the workflow setup or the enrolled records. The workflows dashboard lists workflows with record errors, and some actions retry automatically. For actions that need an associated record, add an enrollment criterion requiring that association so records without one never enroll.

1. In HubSpot

The relevant screen in my demo portal.

HubSpot Automation Workflows list with one contact-based workflow name highlighted
Open the workflow from the Workflows tab.

2. Worth knowing

Check the record's enrollment history to see which action failed and why.

3. Related

Re-enrollment problems.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam