Quick tipGotchaService Hub

Block an IP address from starting live chats

Blocks expire after 14 days.

Subscription
All tiers with chat
Permissions
Inbox or help desk access
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: blocking an IP disables the chat widget for visitors on that address. The current conversation moves to Spam and its ticket is deleted, restorable for 90 days. Because IPs can be shared or reassigned, blocks expire after 14 days.

1. In HubSpot

The relevant screen in my demo portal.

Inboxes settings with the admin banner and the channels table highlighted
Admin banner (1) and channels (2).

2. Worth knowing

Repeat offenders may need blocking again after the expiry.

3. Related

Inbox channels and chat availability.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

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