Quick tipHow toSales HubService Hub

Review calls in the call index

One list for inbound, outbound and integration calls.

Subscription
All tiers; transcript features need Professional+
Permissions
Calling access
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: the call index summarizes inbound and outbound calls placed in HubSpot, including third-party integrations like Zoom and Aircall. Clicking into transcript sections needs Sales or Service Hub Professional or Enterprise.

1. In HubSpot

The relevant screen in my demo portal.

Calls index page opened from the 0-48 object URL with the Calls heading and tabs highlighted
The 0-48 URL opens Calls. This demo portal has no calls logged.

2. Worth knowing

Recorded meetings no longer create duplicate call records here.

3. Related

Call transcripts and the duplicate-call change.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam