Quick tipHow toService Hub

Add a calling channel to the inbox

Needs a HubSpot-capable number.

Subscription
Check your subscription
Permissions
Inbox settings access
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: a calling channel lets calls appear in the inbox alongside chat and email. You need a HubSpot-capable number, such as a HubSpot-provided or ported number.

1. In HubSpot

The relevant screen in my demo portal.

Inboxes settings with the admin banner and the channels table highlighted
Admin banner (1) and channels (2).

2. Worth knowing

Review the browser calling limitations in the KB.

3. Related

HubSpot numbers.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam