Quick tipHow toSmart CRM

Make someone a Super Admin

Only a Super Admin can make another Super Admin.

Subscription
All tiers
Permissions
Super Admin
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's KB: users with Add and edit users permissions can only assign permissions they have, so you must be a Super Admin to assign Super Admin. A Super Admin can do virtually anything; a user with all permissions but not Super Admin still can't do some things. Removing Super Admin leaves the user with whatever permissions you assign.

1. Users and Teams

User settings in my demo portal.

Users and Teams settings with Users, Seats, Teams, Permission sets and Presets tabs
The tabs that matter here (1).

2. Keep two

Having more than one Super Admin avoids being stuck when one leaves.

3. Related

Permission sets and seats.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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