Quick tipHow toService Hub

Email chat transcripts to visitors automatically

Sent three minutes after the ticket closes.

Subscription
Service Hub; help desk features need a Service seat
Permissions
Super Admin and Account Access
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: with Chat transcript on, the contact who started the chat gets the full transcript by email after the associated help desk ticket is Closed, three minutes later. If the ticket reopens before then, it sends when it closes again. Turning it on needs Super Admin and Account Access.

1. Chat

Chat channels in my demo portal.

Chatflows page with Web Chat, Mobile Chat and Facebook Messenger tabs and Create chatflow button
Chat channels (1) and Create chatflow (2).

2. No email

A transcript needs the contact's email address.

3. Related

Help desk channels.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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