Quick tipHow toService Hub

Turn incoming emails into tickets automatically

Connect the support address to help desk, and every email becomes a ticket.

Subscription
Service Hub; help desk features need a Service seat
Permissions
Super Admin to connect channels
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's KB: for help desk channels, incoming conversations create tickets automatically. Inbox channels don't create tickets by default. Accounts created after April 1, 2024 can't create tickets from inbox channels and use help desk instead.

1. Channels

Channel settings in my demo portal.

Inboxes settings with the admin banner and the channels table highlighted
Admin banner (1) and channels (2).

2. Routing

See ticket routing.

3. Related

Help desk vs inbox.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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