Quick tipGotchaService HubMarketing Hub

Set your chatflow's language

Transcripts use the account language.

Subscription
All tiers
Permissions
Chatflow access
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: bots use a supported language you select. The transcript email uses the account language. For multi-language sites, use separate chatflows with targeting rules per language page.

1. In HubSpot

The relevant screen in my demo portal.

Chatflows page with Web Chat, Mobile Chat and Facebook Messenger tabs and Create chatflow button
Chat channels (1) and Create chatflow (2).

2. Worth knowing

One chatflow per language keeps messages consistent.

3. Related

Bots and availability.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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