Quick tipFix itSales Hub

'This email couldn't be sent using your connected inbox'

Usually a send-as permission issue.

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Permissions
Connected inbox; IT for Exchange
Time
2 min · Advanced
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Short answer

HubSpot's KB: the error usually means the user lacks permission to send as that address from a remote client; it's more common with Exchange. Use the HubSpot-Exchange inbox connection, or have IT assign permissions if connected through IMAP.

1. In HubSpot

The relevant screen in my demo portal.

Personal Email preferences with Connect email account, Add email alias, and Manage email signatures highlighted
Connect email account (1), Add email alias (2), and Manage email signatures (3).

2. Worth knowing

IT may need to restart transport services after permission changes.

3. Related

IMAP and SMTP settings.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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