Quick tipGotchaService Hub

Conversations missing from the inbox view

Outgoing emails wait for a reply to show in All open.

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2 min · Beginner
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Short answer

HubSpot's KB: conversations sit in views grouped by assignee, channel or status. An outgoing email sent from the inbox doesn't appear in All open until the contact replies. Use search with a date filter to find older threads.

1. In HubSpot

The relevant screen in my demo portal.

Inbox channels and the HubSpot fallback email card with Use for sending turned off
Channels (1) and the fallback email (2). The address is blurred.

2. Worth knowing

Check the view first when someone says a conversation vanished.

3. Related

Custom inbox views and inbox channels.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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