Quick tipGotchaService Hub

Conversation properties in HubSpot

You can't create custom conversation properties.

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2 min · Intermediate
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Short answer

HubSpot's KB: HubSpot stores details about each conversation in specific properties. Conversations are built on the object framework, but custom properties can't be created for them.

1. In HubSpot

The relevant screen in my demo portal.

HubSpot Properties settings page with the object selector, the four tabs, the filter row, and the Export properties button highlighted
Object selector (1), tabs (2), filters (3), and Export properties (4).

2. Worth knowing

Store custom details on the related ticket or contact instead.

3. Related

Inbox collaboration.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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