Quick tipHow toService Hub

Create a knowledge base

Professional: 1 base; Enterprise: up to 25.

Subscription
Service Hub Professional or Enterprise
Permissions
Super Admin or Knowledge base settings, plus Service seat
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: Service Hub Professional gets one knowledge base with up to 2,000 articles; Enterprise gets up to 25 with up to 10,000 articles. Creating one needs an assigned Service Hub seat.

1. In HubSpot

The relevant screen in my demo portal.

Knowledge base settings empty state with Add a knowledge base and Import it into HubSpot
Add a knowledge base (1) and import (2).

2. Worth knowing

Plan categories before writing so articles land in the right place.

3. Related

Categories and tags and multiple knowledge bases.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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