Quick tipGotchaService Hub

Build a custom survey in the new editor

Can't switch back to the original editor.

Subscription
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Permissions
Survey access
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: the new editor works for Shareable link, Email, Workflow and Web page delivery, and supports multi-step surveys and property mapping. Once created there, a survey can't move back to the original editor.

1. In HubSpot

The relevant screen in my demo portal.

Feedback Surveys start page with a Create a survey button
Create a survey (1).

2. Worth knowing

Some options depend on delivery method; pick that first.

3. Related

CSAT surveys and survey properties.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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