Quick tipHow toService Hub

Use survey responses in segments, workflows and reports

Responses are their own records, so they don't overwrite each other.

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Service Hub
Permissions
Survey and reports access
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's KB: survey response properties don't appear on contact records; values are unique to each response, so a contact's later answer doesn't overwrite an earlier one. Use them in segments, workflow enrollment triggers, and single-object or cross-object reports. You can create your own too.

1. Surveys

Feedback surveys in my demo portal.

Feedback Surveys start page with a Create a survey button
Create a survey (1).

2. NPS rating

The FAQ notes NPS answers also land in the Last NPS survey rating property.

3. Related

Custom reports.

Sources

New field notes by email

One email when a new article publishes.

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