Quick tipHow toService Hub

Let customers check their tickets in the customer portal

Customers log in and see tickets associated with them, or their company.

Subscription
Service Hub
Permissions
Inbox or help desk settings access
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's KB (legacy portal settings): choose where portal tickets are sent, and set ticket permissions to only tickets they're associated with or all tickets from their company. With company access, customers can switch between their own and their company's tickets.

1. Access groups

Membership settings in my demo portal.

Memberships Access Groups tab with a Create access group button
Tabs (1) and Create access group (2).

2. Private content

See memberships.

3. Related

Replies to closed tickets.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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