Quick tipGotchaMarketing Hub

Delete hard-bounced contacts

Global bounces don't show in filters.

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Permissions
Delete contacts
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: create an active segment of hard bounces from the email tool, or use the Email hard bounce reason property. Only bounces in the rolling timeframe are included. Global bounces (three or more HubSpot accounts) don't appear in hard bounce filters.

1. In HubSpot

The relevant screen in my demo portal.

Contact filter property search for bounce showing Email hard bounce reason and Marketing emails bounced
Email hard bounce reason (1) and Marketing emails bounced (2).

2. Worth knowing

Bounced contacts are already excluded; deleting mainly cleans the database.

3. Related

Hard vs soft bounces and spam reporters.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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