Quick tipGotchaMarketing Hub

Send pop-up and non-HubSpot form contacts to another email tool

If you still send email from another tool, HubSpot can pass new form contacts to it. The sync is narrow on purpose.

Subscription
All tiers
Permissions
Edit forms permissions
Time
4 min · Beginner
Last verified

Short answer

Settings, Integrations, Email Service Provider says email sync settings are shared between pop-up forms and non-HubSpot forms. Using Mailchimp as the example, HubSpot's KB says contacts sync one way, HubSpot to Mailchimp, only first name, last name and email are sent, and contacts who submitted before you connected are not added. For two-way sync, HubSpot points to its data sync instead.

1. The setting

Email Sync settings page with Connect email provider button
The shared setting note (1) and Connect email provider (2).

2. Limits

  • One way, from HubSpot to the provider.
  • Only first name, last name and email address.
  • Not retroactive. Earlier submissions are not sent.

3. Related settings

Non-HubSpot form notifications are set for the account, not per form, and go to active users. See non-HubSpot forms for capturing the submissions in the first place.

Sources

New field notes by email

One email when a new article publishes.

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