Quick tipFix itMarketing Hub

Form prefilled with someone else's details

Shared browser cookie.

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2 min · Beginner
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Short answer

HubSpot's KB: another visitor's tracking cookie on a shared device can prefill fields. Add a reset link to clear them.

1. In HubSpot

The relevant screen in my demo portal.

HubSpot form editor showing an email field, a first name field, a consent checkbox, and the Share button highlighted
The form editor with the Share button (top right) highlighted.

2. Worth knowing

Visitors can also clear the data with the reset link and submit as new.

3. Related

Prefilling by URL.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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