Quick tipHow toMarketing Hub

Who gets notified when a form is submitted

Notifications go to the form creator unless you change them.

Subscription
All tiers
Permissions
Edit forms permission
Time
3 min · Beginner
Last verified

Short answer

In the form editor's Settings > Submission settings, real-time notifications are sent within a few minutes for submissions not flagged as spam. My demo portal's page says they go to the form creator by default; you can also notify the contact owner when a known contact submits, and add users. Spam gets its own daily digest in the Spam monitoring beta.

1. The settings

My demo portal, with one user added.

Submission settings with Notify contact owner, Add users to notify, and Spam monitoring
Notifications (1) and spam monitoring (2).

2. Route leads properly

For assignment, use a workflow. See rotate record to owner.

3. Related

Follow-up emails.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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