Quick tipHow toService Hub

Macros in help desk: saved replies plus ticket actions

One click to reply and update the ticket.

Subscription
Service Hub Professional (500 macros) or Enterprise (1,500)
Permissions
Super Admin
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's KB: macros pair reusable responses with predefined ticket actions, such as updating status or reassigning. Service Hub Professional can create up to 500 macros and Enterprise up to 1,500. Creating and using them needs Super Admin permissions.

1. Help desk

Help desk in my demo portal, ticket names blurred.

Help desk workspace with views including My Mentions and Snoozed; ticket names blurred
The help desk workspace.

2. Snippets

For short text only, see snippets.

3. Related

Snoozing.

Sources

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