Quick tipHow toService Hub

Snooze a ticket until later

Snoozed tickets move to the Snoozed view until they wake.

Subscription
Service Hub; help desk features need a Service seat
Permissions
Service seat
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: snooze is only in help desk, not on the ticket record, and needs a Service seat. Snoozed tickets leave main views for the Snoozed view until unsnoozed. With snooze for individuals, only you stop seeing it. Snoozed tickets still count toward capacity limits.

1. Views

Help desk views in my demo portal.

Help desk workspace with views including My Mentions and Snoozed; ticket names blurred
Snoozed (1).

2. Capacity

See capacity and routing.

3. Related

Macros.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam