Quick tipHow toService Hub

Find every ticket you were @mentioned on

Mentioned tickets collect in the My Mentions view.

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Service Hub; help desk features need a Service seat
Permissions
Help desk access
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: when you're mentioned in a note or comment, the ticket appears in the My Mentions view in help desk's left sidebar. Notes stay internal, appear on associated record timelines, and sync to Slack, Microsoft Teams or Google Chat if those are connected.

1. Views

Help desk in my demo portal.

Help desk workspace with views including My Mentions and Snoozed; ticket names blurred
My Mentions (1) and Snoozed (2).

2. Inbox

The conversations inbox has its own collaboration features; see the KB link.

3. Related

Help desk in Slack.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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