Quick tipHow toService Hub

Manage help desk tickets in Slack

Add a sync per Slack channel with filters.

Subscription
Service Hub; help desk features need a Service seat
Permissions
App Marketplace access
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's KB: connect help desk to Slack to manage tickets and receive notifications there. Under Sync Help Desk tickets to Slack, click Add sync, set filters so the right tickets reach each channel, and edit syncs in the table view. Internal comments and notes sync.

1. Connected apps

Connected apps in my demo portal.

Connected Apps page with the tabs, the Needs attention section, and the My Apps table highlighted
Tabs (1), Needs attention (2), and My Apps (3).

2. Notifications

See Slack notifications.

3. Related

Mentions.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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