Quick tipHow toService Hub

Set out-of-office for help desk users

Out of office means Away, and no new routed tickets.

Subscription
Service Hub; help desk features need a Service seat
Permissions
Super Admin for other users
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: Super Admins and individual users can set out-of-office periods in the user's time zone. While out of office, availability is Away and the user isn't eligible for automatic assignment. The user record shows the period's start and end.

1. Availability

Availability management in my demo portal.

Availability Management with filters, user status, and ticket capacity columns highlighted
Filters (1), status (2), and capacity (3).

2. Workflows

HubSpot also documents an Is out of office property for workflows to reassign tickets.

3. Related

Chat availability.

Sources

New field notes by email

One email when a new article publishes.

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