Short answer
HubSpot's KB: servers must support IMAP and SMTP, and HubSpot connects over TLS. The conversations inbox doesn't support IMAP.
1. In HubSpot
The relevant screen in my demo portal.
2. Worth knowing
Share the article with IT.
Quick tipGotchaSales Hub
IMAP requirements for connecting an inbox
Conversations inbox doesn't support IMAP.
- Subscription
- All tiers
- Permissions
- Connected inbox
- Time
- 2 min · Intermediate
- Last verified
New field notes by email
One email when a new article publishes.
Still stuck?
If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.
Book a call with Sam