Quick tipHow toService Hub

Sync HubSpot tickets with Jira

Tickets to issues, notes to comments.

Subscription
Custom mappings need Data Hub Starter+
Permissions
App Marketplace access
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: choose Issues with site, project and issue type. One-way to Jira creates issues from HubSpot tickets and comments from notes. Custom field mappings need Data Hub Starter or above.

1. In HubSpot

The relevant screen in my demo portal.

Data integration page with Sync from apps card and App syncs tab
Sync from apps (1) and App syncs (2).

2. Worth knowing

Set criteria so only relevant tickets create issues.

3. Related

Data sync mappings.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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