Quick tipHow toService Hub

Create and customize knowledge base articles

Needs a Service Hub seat.

Subscription
Service Hub Professional or Enterprise
Permissions
Knowledge base articles plus Service seat
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: creating articles needs an assigned Service Hub seat and Knowledge base articles permission. Set a custom slug in Article URL; the root URL is edited in settings.

1. In HubSpot

The relevant screen in my demo portal.

Knowledge base settings empty state with Add a knowledge base and Import it into HubSpot
Add a knowledge base (1) and import (2).

2. Worth knowing

Check the root URL before publishing many articles.

3. Related

Creating a knowledge base and categories.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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