Quick tipHow toService Hub

Analyze knowledge base performance

Analyze tab, or Insights on legacy tools.

Subscription
Service Hub Professional or Enterprise
Permissions
Knowledge base access
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: once articles are live, the Analyze tab shows article views and average time on page. Legacy knowledge base tools use an Insights tab instead.

1. In HubSpot

The relevant screen in my demo portal.

Knowledge base settings empty state with Add a knowledge base and Import it into HubSpot
Add a knowledge base (1) and import (2).

2. Worth knowing

The service dashboard has more knowledge base reports.

3. Related

Categories and tags and multiple knowledge bases.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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