Quick tipHow toMarketing HubService Hub

Reply to marketing SMS in the inbox

MMS counts as 5 segments.

Subscription
Marketing SMS add-on
Permissions
Inbox access
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: connect your SMS number to one channel. Replies appear as new conversations. Incoming and outgoing messages count toward monthly segment usage; MMS counts as 5.

1. In HubSpot

The relevant screen in my demo portal.

Inbox channels and the HubSpot fallback email card with Use for sending turned off
Channels (1) and the fallback email (2). The address is blurred.

2. Worth knowing

Watch usage if the team replies often.

3. Related

SMS for support.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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