Quick tipHow toService Hub

Answer inbox conversations from the mobile app

Respond, comment, filter on iOS and Android.

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Permissions
Inbox access
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: on iOS and Android you can reply to open conversations and add comments for teammates. Filter by status, channel, contact, assignee or date. Only legacy knowledge base articles can be shared from the mobile inbox.

1. In HubSpot

The relevant screen in my demo portal.

Inboxes settings with the admin banner and the channels table highlighted
Admin banner (1) and channels (2).

2. Worth knowing

Set mobile notifications so chats aren't missed away from a desk.

3. Related

Inbox channels and mobile calls.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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